Wee Neebs Abode Haggerston Castle

Booking Terms & Conditions

TERMS AND CONDITIONS OF BOOKING
1) All bookings made, whether orally or in writing, are subject to our ‘conditions of booking’. This applies regardless of whether or not these ‘conditions of booking’ have been received prior to making the booking. The hirer has an obligation to abide by our ‘conditions of booking’ which are essential to good management and the enjoyment of others on the Park.
2)Prices are correct at the time of publication, however some errors may occur. In the event that a wrongly listed price, Wee Neebs Abode reserves the right to cancel the booking and notify the hirer within 48 hours of the booking being made, giving the hirer a full refund.
3)Wee Neebs Abode is independent and family run hiring out privately at Haggerston Castle. Wee Neebs Abode are not connected to Haven or Bourne Leisure.
4)In the likelihood that Haven changes the entertainment programme or cancels any services or facilities, Wee Neebs Abode cannot be held responsible.
5) The holiday caravan assigned to the hirer may be used only for holiday purposes and will not be used for sleeping more persons than the number of berths indicated by Wee Neebs Abode (with exception of babies in cots specified at time of booking).
6) Under 18s must be supervised in the holiday property by a responsible adult of over 18 at all times.
7) All bookings are non-transferrable which means you cannot transfer your holiday to another guest or party.
8)The Hirer is responsible for the conduct of his/her guests and family and shall take steps to ensure that their behaviour does not cause a nuisance, inconvenience or disturbance to other occupiers or cause damage to property belonging to Wee Neebs Abode or such other occupiers.
9)The Hirer agrees to inform Wee Neebs Abode in respect of any damage caused to the property or to the property of third parties.
10) Wee Neebs Abode will not accept any liability for any personal injury, loss or damage to the hirer’s property or any members of the Hirer’s party.
11) The Hirer’s vehicle is parked entirely at his/her risk and Wee Neebs Abode is under no liability whatsoever in respect of any damage caused by or to the vehicle from whatever cause or for the loss or damage to articles left therein.
12) All refuse or litter is to be deposited in the refuse bins provided and the area surrounding the holiday home is to be kept in a clean and tidy condition.
13)Bookings cannot be made for stag or hen parties these are park rules.
14)We will endeavour to have your accommodation thoroughly cleaned and ready for your occupation by 15.00. This time cannot be guaranteed however, if there are extenuating circumstances beyond our control.
15)Refunds will not be given when Wee Neebs Abode cancel the hire due to failure to pay for any outstanding balance by the specified date. If in the event that Wee Neebs Abode needs to cancel the hire where the hirer is not at fault a full refund will be given.
16)There is strictly no smoking. In the event that guests are found to be smoking in the caravan you may be asked to leave immediately without any refund.
17)Wee Neebs Abode do not supply park complex passes for the park. It is the responsibility of the Hirer to purchase park complex passes from the on-site reception. Pass prices listed on the page are for guide purposes only. We cannot be held responsible if prices change as these are set by Bourne Leisure and Haven.
18)Our booking periods are Monday to Friday, Friday to Monday, Monday to Monday and Friday to Friday. We can offer shorter periods however the Hirer agrees to pay the full booking slot price.
19)Wee Neebs Abode cannot accept any responsibility for the breakdown or malfunction of any equipment in any accommodation but will endeavour to repair or replace the equipment as soon as possible.
20)Wee Neebs Abode or Haggerston Castle staff reserves the right to enter into any accommodation at any reasonable time for the purpose of checking condition, or repairs, or any emergency.
21)Wee Neebs Abode reserves the right to refuse any booking for any reason expressed or otherwise.
22)All persons staying on the park must conduct themselves at all times with due regard to the enjoyment and comfort of others.
23)Any issues regarding the holiday home must be sent via text message or phone call and must be sent by the person booking the caravan. Complaints sent by a third party can not be considered or acted upon
24)No refund will be made to the hirer whose hiring has commenced and who vacates the caravan for any reason including an emergency at home.
25)A £50 deposit is required to secure the date. Wee Neebs Abode are unable to secure a date unless payment has been made. Until such payment is made the date will be available for other parties to book. The Hirer agrees when making a booking that the deposit is non-returnable.
26)The final balance must be paid within 6 weeks of the holiday date unless on an agreed payment plan. It is the hirer’s responsibility to contact Wee Neebs Abode to make payment arrangements. If payment is not made within 6 weeks Wee Neebs Abode are entitled to relist the date and retain any prior payment will be made.
27)If the hirer fails to show up for their booking, no refund will be given.
28)If the Hirer has a payment plan and cancels no refund will be given.
29)If the Hirer has made a booking and needs to change the date due to change of circumstances, Wee Neebs Abode can in good faith move it to a new available date if possible should the original date be more than 12 weeks away.
30)A cleaning and damage deposit of £50 is required in advance of your arrival. If the caravan is found to be in a reasonable condition at the time of your departure a full return will be issued within five working days of your departure. We will contact you within 48 hours of the departure to request your bank sort code and account number.
31)Should any damage or theft take place above £50 the Hirer agrees to cover all costs above the £50. In the event that damage is made to the caravan and the caravan is unable to be re-let the Hirer agrees to cover all sub sequential losses.
32)In the event of malicious damage being made to the caravan, Wee Neebs Abode retains the right to ask the Hirer to leave. Wee Neebs Abode and the site security reserve the right to contact the Police.
33)All breakages and damage must be paid for in full.
34)Departure times are 11 am departure day. When you check out you are kindly asked to text ‭07851 151403‬ to notify us. The caravan key should be returned to the key box.
35)The Hirer’s belongings should be removed from the caravan. Wee Neebs Abode cannot be held responsible for any belongings that are left in our caravans. Any items needing returning the hirer is responsible for any postage and packaging costs.
37)The Hirer agrees not to remove any of Wee Neebs Abodes property from the caravan.
38)The Hirer agrees to turn off any heating in the caravan on departure. Failure to do so will result in a £10 fuel charge.
39)The following charges will apply in the event of the holiday home not being returned to the way it was found on arrival; £10 – Removal of rubbish from holiday home.£10 – If guests leave radiators or fires left on £10 – If our cleaning team have to wash and put away kitchenware
40)The Hirer agrees to ensure that all kitchenware (cutlery, dishes, plates, cups, pans) and have been washed prior to departure
41)The Hirer agrees to clean the oven trays after their use.
42)To protect the carpets we request that all outdoor footwear is removed as soon as you enter the property.